Help Centre

MACSAP Support

Questions, account help, billing Response within 2 business days Sama Digital Innovation LLC — UAE

Need help? Contact us using the form below or by email. We answer every message, normally within two business days.

1. Contact Us

Email

support@samadigitalinnovation.com

For account, billing and technical questions.

Company

Sama Digital Innovation LLC
United Arab Emirates

samadigitalinnovation.com

Send us a message

2. Frequently Asked Questions

What is MACSAP?

MACSAP is a non-custodial trading-automation tool. It connects to your own account at a licensed, regulated broker through that broker's official cTrader connection. MACSAP never holds, receives, or accesses your funds, is not a broker or financial adviser, and does not provide personalised investment advice.

Can I try the app without creating an account?

Yes. Open the app and tap “Start with Demo” on the first screen to explore every feature in demo mode — no sign-up and no broker connection required.

How do the subscriptions work?

MACSAP Premium is available as Weekly (USD 12.99, with a 3-day free trial), Monthly (USD 49.99), or Annual (USD 299.99). Subscriptions renew automatically until cancelled. Payment is charged to your Apple ID and all billing is handled by Apple.

How do I cancel or change my subscription?

On your iPhone or iPad, open Settings → [your name] → Subscriptions, select MACSAP, then cancel or change your plan. Cancel at least 24 hours before the current period ends to avoid the next charge. Apple manages all billing.

How do I request a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. See our Refund Policy for details.

How do I connect my broker?

Connection uses your broker's official cTrader OAuth flow. You sign in on the broker's own page — MACSAP never sees or stores your broker password. You can disconnect at any time from within the app.

What data does MACSAP collect?

See our Privacy Policy. Market snapshots used for signal scoring are processed in memory and are not logged or sold.

Is trading risky?

Yes. Trading financial markets involves substantial risk and can result in the loss of your capital. MACSAP is a tool, not a guarantee of profit, and past performance does not indicate future results. Please read our Risk Disclosure before trading with real funds.

3. Troubleshooting

  1. App won't load data — check your internet connection, then fully close and reopen the app.
  2. Broker won't connect — confirm your broker account is active and supports cTrader Open API, then retry the connection from the app.
  3. Subscription not recognised — on the subscription screen, tap Restore Purchases. If it still doesn't appear, contact us with your Apple receipt.
  4. Still stuck? Message us above and include your device model and iOS version.